Quiero actualizar mi GPS XL IQ Routes

Después de comprar la actualización a TOMTOM online, no me aparece la descarga de la misma y me da el siguiente error.
ERROR: 411/#https://community.tomtom.com/shop/getAccountLicensedContent: Error from server: null
null
Error code: 411
URL: newbielink:https://community.tomtom.com/shop/getAccountLicensedContent [nonactive]
Additional information: info = [object]
info.func = [string] shop/getAccountLicensedContent
info.args = [object]
info.args.deviceCapabilities = [string] CarSymbol Caymann DangerZonesCameras Documents Durham HomeBackup InternalFlash Itinerary Leeway LinkVolumeToSpeed MapOverlays MapShare MultipleMaps Newyork NotAutomotiveEmbedded PermanentMapCfg PlusEphemeris PlusFuelPrices PlusOrRDSTMCTraffic PlusSafetyCamerasDynamic PlusSafetyCamerasStatic RDSTMC RichPOI SDK SettingsOverride StartupImage SuspendImage Traffic USBAccessories VoiceBrowser WarningSounds screensize=480x272
info.args.deviceParameters = [string] {"ApplicationVersion":"1234792.2","ApplicationVersionVersionNumber":"9510","VehicleBrand":"","VehicleModel":""}
info.args.deviceCode = [string]
info.args.deviceSerial = [string]
info.args.deviceModel = [string] xl2009_plus_2048
info.args.deviceNavcoreVersion = [string] 9.510
info.args.deviceNavcoreBuild = [string] 1234792.2
info.args.publicBeta = [boolean] false

info.method = [string] GET
info.useCache = [string] false
info.dryRun = [string] false
info.xmluploadbody = [object]  empty

Severity: 1103
Stack:
0. chrome://tthome/content/logic/comm.js:468
                                                xmluploadbody: this.xmluploadbody
1. chrome://tthome/content/logic/comm.js:430
            this._doneCallbacks();
2. chrome://tthome/content/logic/comm.js:277
            this.request.onload = function() { me._done(true); }

Time: Sat, 12 Aug 2017 07:36:05 GMT


¿Alguien me puede decir qué hago?