ayuda actualizar TomTom Canada 310

Hola todos,
me han mandado actualizar este GPS tomtom canada 310. Al principios si tenia mapas y lo actualice por Tomtom Home, y al volverlo a encender aparecia una pantalla en rojo "problema con el mapa..."

He buscado toda la información que hay de manuales y seguir los pasos que exponeis, pero no consigo hallar la solucion

datos
eviceName=TomTom XL
DeviceVersionHW=XL
DeviceSerialNumber=GH30***
DeviceUniqueID=AK5ZS ASH9N
RamDiskVersion=20181211
BootLoaderVersion=55274
LinuxVersion=1493118
ApplicationVersionVersionNumber=9541
ApplicationVersion=3145439.2
UserLanguage=Español
UserName=jes*********
LastConnectionTime=Never
GPSFirmwareVersion=2.16.201 354431
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Greys
BuiltInColorScheme7=Antarctica
BuiltInColorScheme8=Africa
BuiltInColorScheme9=Astra
BuiltInColorScheme10=Asia
BuiltInColorScheme11=Brasilia
BuiltInColorScheme12=Concordia
BuiltInColorScheme13=NewAnglia
CurrentColorSchemeBuiltIn=11
CurrentVoiceInfo=Carmen
CurrentMap=
CurrentMapVersion=0.0
Traffic=N
CurrentFuelpricesType=
CurrentFuelpricesTypeString=
CurrentFuelpricesLastFullUpdate=
ValueRatio=CN5r3irr8Yy4AVDRbg==
Features=PlusOrRDSTMCTraffic,PlusEphemeris,PlusSafetyCamerasStatic,HomeBackup,TTS,TTSCompressed,TTSLoquendo700,VoiceBrowser,LinkVolumeToSpeed,ZeroVolumeSupported,MapShare,Newyork,Caymann,CaymannAlwaysOn,Durham,Leeway,RouteInfoBackToSummary,CarSymbol,PermanentMapCfg,RDSTMC,InternalFlash,SettingsOverride,SDK,USBAccessories,SimpleMapBrowserButtonBar,MultipleMaps,Traffic,DangerZonesCameras
UnsupportedFeatures=PlusDownloadDynamic,PlusDownloadGeneral,PlusDownloadMap,PlusDownloadPOI,PlusDownloadScheme,PlusDownloadUpgrade,PlusDownloadVoice,PlusDownloadRingTone,PlusMessageNotification,PlusForceMessageNotification,PlusPushChannel,PlusTraffic,PlusWeather,PlusBuddies,PlusSafetyCamerasDynamic,PlusRoadConditions,PlusFuelPrices,PlusFuelPriceTimestamp,HDTraffic,Hercules,HerculesTraffic,Oxford,TrackMe,PlusTripReporting,OnDevicePayments,HidRemote,GPRSEngine,VoiceRecording,ASR,ASRCnC,TTSUncompressed,TTSNuance51,MP3,IPOD,MusicPlayer,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Games,LinkVolumeToNoise,Itinerary,MAC,DepartureAdvisor,VehicleProfile,MapShareVehicleProfile,Handsfree,PhoneFeatures,3DCarModels,TextureRendering,ExtraSounds,UserSkin,RichPOI,FrequentDestinations,InternalModem,Prague,Bluetooth,HardDisk,SDSlot,Microphone,ExternalModem,SMSSupported,Keyboard,SupportKeyControl,SupportGetAMap,Work,WorkEnabled,WorkPromotion,WorkTuria,WorkMurcia,WorkBremen,WorkUsePlus,WorkStartUpPromotion,LiveServices,HTTPActivation,AltDefaultCarSymbol,MapOverlays,Documents,WarningSounds,ArrivalSounds
SupportedPatchTypes=3F
NrSupportedErrorTypes=138
UserPatchDatVersion=102
CompressedPatchVersion=200
MapServerPatchDatVersion=105
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=243
CharacterSet=TTU
VehicleBrand=
VehicleModel=
VehicleOptions=